You will receive an automated email acknowledging your application. We aim to assess all applications within 4 weeks – if we need more information from you, we will contact you within that time to request it.
If you applied for pre-approval
If you applied for pre-approval, we will email you to let you know if you were successful.
Pre-approvals are valid for 6 months – if you have not bought a home in that time you may need to reapply.
What to do when you buy a house
If you have a pre-approval, when you buy a property you will need to complete and return the cover sheet attached to your pre-approval letter. You'll also need to send us:
- the sale and purchase agreement, and
- evidence that you have 10% of the deposit.
If you applied for full approval
If your application is successful, the grant will be paid into your lawyer's trust account on the morning of settlement.
The grant cannot be used as part of the deposit when you buy an existing home or a piece of land. If you are buying a home off plans, we may be able to pay the grant to your lawyer before settlement, to hold as a security for the developer.
If your application is not successful
If you do not meet the eligibility criteria, we will email you to let you know. You may be able to reapply later if your circumstances change and you meet the criteria.
If your circumstances change
If something changes after you have applied for the HomeStart grant, contact our team. You will need your customer reference number.
- 0508 935 288
Changes that could impact your grant eligibility include:
- the house sale falls through
- you are no longer able to live in the house for at least 6 months after the settlement date (you may have to pay back the grant with interest)
- changes to the date of construction of your new home.