Published: 5 April 2019

Launch pad: Tracy

House Me Student Initiative

Launch pad: Trish

Meeting the Neighbours

Willing and Able - Don and Sione

Launch pad: Darcy

Launch pad: Angela

Launch pad: Sammy

McLennan - Neighbours wanted

80th anniversary of 12 Fife Lane

Grey's Ave

Grey's Ave 2

The Making of Torea Place


[Music playing while graphic and text comes on screen.}

[Text Housing New Zealand logo ‘The making of Torea Place, Waterview Auckland’]

[Video showing fast forward of 3 houses being demolished]

Lady voice over: In May 2015 Housing New Zealand began transforming an almost 3,500 square metre site in Auckland’s  Waterview. Three old 1940s state house duplexes were removed to make way for 17 warm, dry, modern new homes. Construction started at the end of 2015.

Housing New Zealand is Auckland’s largest residential land holder and this Waterview redevelopment is typical of the work Housing New Zealand is doing across Auckland to provide more housing, modernise its stock and make more efficient use of its land.

By July 2019 Housing New Zealand aims to build or acquire more than 3,900 social homes. It is also aiming to contribute 800 affordable or market homes either by building new houses or releasing land to the markets so others can build on it.

The homes at this Waterview site 10kms from Auckland CBD are a mixture of two, three and four bedroom houses and feature a garage for the larger homes and parking pads for the smaller homes.

The houses have all been architecturally designed by Monk Mackenzie and built to modern standards by G.J. Gardener Homes.

All Housing New Zealand redevelopment sites are fully landscaped at this site Housing New Zealand also engaged Social Enterprise Tat Upcycle to create planter boxes out of recycled wooden palettes. Then in partnership with the Diabetes Projects Trusts Garden for Health Programme a planting workshop was held for tenants with tips on planting and caring for vegetables.

The new homes feature double glazing, insulation, thermal quality curtains and carpet and are positioned to make the most of the sun. All factors that make them more comfortable and economical places to live. In fact the New Zealand Green Building Council has awarded the redevelopment a 6 home star design rating an indication of the health, efficiency and sustainability of a home. Most new homes built to Building Code achieve a 3-4 home star rating and most existing New Zealand homes only achieve a 2-3. So it wasn't surprising that neighbours and other local stakeholders were impressed when they took a sneak peek at a community open home event before the houses were complete.

Neerja Diack, local Waterview resident: Initially I thought that it was going to be a whole bunch of houses crammed together however as I walked down the driveway I saw space, I saw houses that were actually a lot bigger than I initially thought they would be, and then once inside the houses I saw the size of it.

Daniel Diack, local Waterview resident - I thought they did a great job of showing us what they were going to build so we had this idea that was double glazed, sturdy cladding, well constructed and architected. So you got this sense it was gonna be well planned and well made up and when you got here it is that. And that’s a really nice thing it meets expectations of what they said and I love some of the personal touches like the planter box, the trees and it does feel like a community environment so I think there’s a good chance for success.

Woman voice over: Then in November 2016 tenants began moving in. Among them 27 year old Te Aorangi  Corbett and her son Caden

Te Aorangi Corbett: I find living in this new house enjoyable. Its open planned which fits me and Caden. He loves having a big room. I don’t have to worry about him going out the front and getting hurt. It’s really safe, there’s not people that go speeding down the street. When I first saw the house out on the road I really loved it, the whole look of it is more modern and not kind of ashamed to show your family the house that you're in and it doesn’t stick out to everyone else that it’s Housing New Zealand. I like that we have the garden bed where we grow all our plants and stuff. Yeah it’s just the right size. The fact that there’s so many houses where 3 houses use to be doesn’t make it feel squashed. You still feel you've got your own space, for 17 houses it doesn't feel like 17 houses there. It is awesome, we're so happy here I couldn't have asked for something better and I just feel like I've been blessed really. Saw the house that I wanted and got it and I loved it the first moment I came and I don't want to leave.

[Screen changes to blue with the Housing New Zealand logo on it and website address]

An introduction to Housing New Zealand

[Music plays while an aerial shot of suburban streets is shown.]
[The words 'Our People Our Journey come up on screen]
Mans voice over: The story of Housing New Zealand is more than just a story about houses, though Housing New Zealand is the biggest landlord in the country, owning or managing more than 64,000 properties across New Zealand. The organisation exists not solely to build, buy, lease or develop properties, but more importantly to provide healthy, comfortable and appropriate homes for people and families who need them, for as long as they need them.
Our Story is a story about people and their housing needs it’s the reason we exist. Many of our tenants have high social needs and are often the most vulnerable people in our communities. For over 100 years Governments in New Zealand have been providing social housing. Maintaining and improving these homes involves more than just regularly repairing and replacing them, it involves insuring the right kinds of houses are being provided in the right locations to meet demand now and into the future.
Updating the portfolio is a massive undertaking particularly when it involves more than 185,000 people, which is why Our Story is a story about people, and their housing needs.
[Text comes up on screen 'How we've grown']
In September 1937 Prime Minister Michael Joseph Savage helped tenants David and Mary McGregor move into the first state house at 12 Fyfe Lane in the Wellington suburb of Miramar. Within a year 1,959 state houses had been built in 53 towns. Today Housing New Zealand owns or manages more than 64,000 properties, with more than 185,000 people living in our homes. Looking after the tenants and properties are up to 1,000 Housing New Zealand staff.
Maintaining the properties involves more than 6,500 trades people. The state housing portfolio is valued at over 19 billion dollars; such an enormous tax payer investment requires careful management deliver quality housing and tenancy services.
[Text comes up on screen 'Meet our people']
As a social landlord Housing New Zealand does more than just collect the rent, our people and property staff work along side tenants to help them manage debt, connect them to support services and ensure their homes are safe, healthy and appropriate for them.
The tenancy relationship begins with the Ministry of Social Development. Through their Work and Income offices they assess the eligibility of social housing applicants and manage the social housing register. This means customers have all their social welfare needs assessed by one agency.
Eligible applicants are referred to the placement team to match people to suitable homes when they become available. Our customer service centre helps tenants with issues ranging from leaking taps to rent payments.
[Text comes up on screen 'Meet our tenants']
The range of individuals and families living in state homes is diverse. Tenants comes from a variety of ethnic backgrounds and while about 40% of the 185,000 people living in our homes are children, another 20% are over 65 years of age. It’s a diverse range of tenants with equally diverse housing and social needs.
[text comes up on screen 'Maintaining our properties']
Maintaining more than 64,000 properties is an enormous and expensive undertaking. Staff from our People and Property team regularly assess the condition of properties and maintain and upgrade homes to a standard that’s safe and healthy for tenants. Over the next 3 years Housing New Zealand will spend a staggering half a billion dollars annually on its portfolio, that’s about 8,000 per house.
Maintenance includes urgent repairs such as blocked drains and electrical faults where there are health and safe risks for tenants. Our contractors spend about 3.5 million hours a year, performing more than 6,000 repair and maintenance jobs on Housing New Zealand homes. Since June 2015 about 20,000 properties have received improvements such as new curtains, carpet and heating as part of our warm and dry programme.
The average age of our homes is 44 years and they were built with minimal if any insulation. Housing New Zealand’s nation wide energy efficiency retrofit programme has insulated 99% of all houses that can be insulated since 2001. Improving the quality of curtains also makes a difference to comfort and liveability of our homes. These long life curtains are mould resistant, fire retardant and machine washable. Our lead contractors engage more than 6,500 trades people and our next generation performance based maintenance contract incentivises contractors to take on employees and apprentices, this is a crucial factor with New Zealand building and construction industry already under pressure and set to reach unprecedented levels of demand by 2021
[text come up on screen 'Canterbury recovery']
Housing New Zealand’s Canterbury earthquake recovery programme wound up in June 2016 after successfully completing its work. The programme was responsible for repairing 5,000 earthquake damaged homes and building up to 700 new warm, dry homes to restore the Christchurch social housing portfolio back to pre-earthquake numbers.
[text comes up on screen 'Meeting demand']
In the year ending June 2016 we have added 871 new homes to our national portfolio with many of these located in Auckland. These redevelopment projects aim to make better use of our significant land holdings. Housing New Zealand owns about 6% of all Auckland land making it a significant partner in the region. We also hold land in almost 50 special housing areas, locations approved by Auckland City Council and Government for fast tracked development to boost the city’s housing supply.
By the time construction of new housing is complete on all of Housing New Zealand’s special housing areas its possible that up to 4,500 new houses will stand on sites that previously held in the region of just 900.
[text comes up on screen 'Around New Zealand']
Redevelopment is occurring round New Zealand. At Maraenui in Napier an old 4 unit building that was earthquake prone has been replaced by 7 single storey, 2 bedroom units arranged around a communal courtyard. These new units have a 6 star energy rating from the New Zealand Green Building Council.
Housing New Zealand identified 282 buildings nationwide that posed a risk in an earthquake. Where repairs were uneconomic complete redevelopment has occurred another 45 million dollars will be spent on seismic strengthening over the next 3 years.
In some parts of New Zealand demand for state houses has decreased. Rather than owning empty properties we operate a programme enabling people to buy their first homes. Existing tenants can apply to buy their own houses or another empty house in areas of reduced demand while surplus homes can also be sold to FirstHome buyers on modest incomes. Sales proceeds can be reinvested to build new homes in areas of greatest demand.
[text comes up on screen 'An evolving story']

This has been a story about how we're working to ensure we provide the right kind of housing, in the right locations, for the people who most need the social housing and tenancy services we provide. We've come a long way since the first state houses were built but our journey continues to evolve. While demand for social housing continues to exist Housing New Zealand is proud to have such a vital role to play providing houses for families needing a place to call home.
[text comes up on screen 'Our People, Our Journey' with a picture of a family]

[End of transcript]


A new life for Neela

[Music playing in background, on screen the words ‘A new life for Neela’ appear]

Tracy Findlay talking: We had a day where we could all come and have a look, all the perspective families and walked in here and thought wow you know this is amazing. Its light and airy, clean totally purpose built.

[Conversation between Tracy and Neela in the background]

[Tracy talking to Neela: "Hi Neela, do you want to play with the iPad?"]

Tracy Findlay: Perfect we couldn’t ask for anything better. Changed our minds

Lady voice over: Neela Findley is now living in one of three brand new community group homes built by Housing New Zealand and leased by Geneva Healthcare in West Auckland with 24 hour care.

Tracy Findlay: Neela was born, she was breach, and she was born at the 3 weeks early and was deprived of oxygen, they did a scan early on and there was scaring on the brain, brain damage, her whole life has been effected by it, there’s nothing that’s not been effected by this injury.

It’s a really hard thing to give up your child who’s so vulnerable to someone else to look after and care for you know its just massive. This is where we are now with the help of Housing Corp, if they hadn’t have put these houses here I don’t know where we would have been because there's not a lot of options open and we had explored them and I was feeling very not very confident at all about the future because we had previously had been let down with other organisations.

Lady voice over: Housing New Zealand has around 1500 community group housing properties, they offer a new way of living for people with special and high needs and many of the residents have moved out of institutions.

Karen Hocking - National Manager Tenancy Support Services: Community group housing is really hard to get on the private market, landlords and developers can’t afford to provide the level of modification that the people that use our properties require.

Our properties are often highly modified they have specialist compliance features such as specialist widen doors, they have bathrooms that you can put a bath trolley, shower trolley into them, fire systems and lovely open spaces so that the people that live in the homes if they use equipment or in wheelchairs can easily access around getting to their bedrooms.

Lady voice over: The community group homes sit on a large 1620 square metre site that previously held just one outdated 1950s brick and tile house.

Jan Taylor - Community Living National Manager Geneva Healthcare: The clients just love it, the families love it, it’s just, it just feels like home. Because there’s the three houses on one site there’s always more people round which is quite nice when you want to get away from your flatmate. We've got one young man who lives in house B, but spends most of his day in house C because he actually enjoys the company of the youngsters in there.

[Conversation between Tracy and Neela in the background]

Tracy Findlay: Here we are today parents that have cared for their children all their life get an opportunity to come and live in brand new beautiful homes and that their parents feel safe that they're secure.

Karen Hocking: People can live full lives in their beautiful homes

Tracy Findlay: For us as a family it's been, it was the right decision to make and we are so thankful to Housing Corp have taken the initiative and set these houses up.

[Music playing, text appears on screen: Thanks to Tracy, Neela and the Findlay family. For more on eligibility for social housing, Housing New Zealand logo and website address]

[End of transcript]

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