Below is a shout out to subbies that go above and beyond for our tenants, and their commitment to the public and environmental health and safety for staff, contractors and tenants.
Spotless for patience, understanding, empathy and encouragement
Spotless and their subbies have been working on one of our more challenging tenanted properties. Major work has been completed to make sure the house is healthy for the large family to live in. Carpet has been replaced with vinyl, the bathroom has been upgraded, broken doors have been fixed, and a skip bin was delivered to remove excess rubbish at the property.
Thank you Spotless for your patience, understanding and encouragement, which we appreciate and so do our tenants.
Spotless Contact Centre Team Leader Mary Fuavao for being awesome
Mary has been promoted into this role fairly recently, coming from a Contact Centre Consultant role originally. This was a promotion within Spotless. She has demonstrated great initiative and has influenced the way we work with their Administration team.
We have had a tremendous amount of great feedback about Mary’s responsiveness, her ability to change and try things, and her positive and proactive attitude.
Spencer Henshaw subbie Floorwise
We had an Auckland tenant who had their 12 children all at home for the day because of recent industrial action by teachers.
Floorwise was scheduled to lay new carpet at the house that day. We received great feedback from our tenants that Floorwise were very accommodating and worked around their whānau to get the job done.
Congratulations to Kelvin for providing excellent service when he undertook a health and safety inspection recently in Hamilton.
The tenant phoned to say she was super impressed with the professional job he did and, in particular, with the shoe covers he wore to protect the floors. She also commented that he was very thorough.
Well done Kelvin, keep up the great work.
Adam from Prestige
This is a post we received about Adam.
“So lovely how one person’s small gesture can make someone else’s day! Me and my 86-year-old Nan were struggling to cut a piece of wire off my car door. This man saw we needed help and out of nowhere pulled up and did the job not even in five minutes!
“You’re the real MVP and made both our days. Thank you Adam from Prestige Limited.”
Spencer Henshaw for going above and beyond
Tom Lavery, SHL Supervisor Alfreda Williams and the Exterior Paint team went above and beyond to assist us with a tricky but unavoidable situation recently.
Our tenants had to move because of serious health issues and were not in a position to deal with the situation they faced.
Scaffolding was up around the house in preparation for an exterior paint, so our tenants weren’t able to move their large furniture from the house. The SHL team sprang into action and with their help the tenants’ large furniture was temporarily relocated to the garage to be removed by a family member the following day.
We really appreciated this kind act by the SHL team. Their actions were a massive help to our tenants and it also saved us from the extra expense of removing and reinstalling the scaffolding.
In addition, we were able to get the house to SHL more quickly so they could get it ready for re-letting.