Nau mai, haere mai. On 1 October, Housing New Zealand joined HLC and KiwiBuild to form Kāinga Ora – Homes and Communities.

Information on this site is still current. For more information about Kāinga Ora visit the Kāinga Ora website.

Finishing with a flourish

Published: 10 October 2018

Below is some of the positive feedback received by our Customer Support Centre about work done recently by our maintenance contractors. Keep up the great work!


Job – Repairs to the shower and capping an obsolete hot water cylinder pipe, Hawkes Bay

Tenant feedback – Tenant called to advise she was so happy with her shower and the work done, she was thinking of giving ‘guided tours’.

Spencer Henshaw

Job – Timber windows and back and front doors draughty and not weathertight, especially in winter, East & South Auckland

Tenant feedback – Tenant phoned to compliment the two contractors who came to fix her doors. Said it was the best job she had ever had. The contractors cleaned up after themselves. Tenant said she is extremely happy with what has been done and that her home feels like summer inside. Awesome work!

Programmed Facility Management

Job – Plumbing repairs, Wellington / Hutt Valley

Tenant feedback – Tenant called to advise that the plumber was exceptional. Said he was thorough and clearly explained what he would be doing. Also impressed with the plumber’s timekeeping and would be more than willing to write a recommendation for him.

Responsive Maintenance

Job – Light bulb in the garage short circuiting and not working properly, Waikato – King Country

Tenant feedback – Tenant advised they were very pleased with the work the electrician did. While at the property he also checked the heat pump and advised that a specialist heat pump technician would be required. Great work and the tenant said they appreciated the electrician’s helpful and very professional attitude.

Switched On

Job – Faulty thermostat in hot water cylinder, Canterbury / Nelson / Marlborough

Tenant feedback – Tenant called to compliment the tradesman who finally fixed the problem. Tenant advised that the thermostat had been reset and they were delighted and happy with the workmanship.

Dunedin Housing Maintenance

Job – Window insecure and unable to be closed, Otago / Southland

Tenant feedback – Tenant called wanting to say thank you for the outstanding service today.


Job – Repairs to door on tin shed, East & South Auckland

Tenant feedback – Tenant called to thank the tradesman who repaired the shed door. The tenant advised they did a great job and she is very happy with the work –  the door now opens and closes easily.

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