Understanding what our customers are looking for in a “world-class maintenance and repairs service” is always a key focus for us. Recently, we have been sharpening this focus by holding forums with tenants to discuss things they believe we do well, and things that will need more attention.
We’ll be sharing these ideas with you over the next year, starting with our lead story in this issue looking at the good impressions we can all give when we turn up to our tenants’ homes.
Again, in this quarter’s issue of Contractor Connect, we highlight the excellent work being done around the country. Our compliments and ‘shout outs’ section seems to just keep on growing. This shows your contribution, each and every day, to keeping our customers at the centre of everything we do. Your continued efforts are appreciated.
We have a story about a very special gift from a Waikato contractor to an eight-year-old boy and his family. There’s also an update on the Te Mana job management system, and stories about new initiatives head contractors have introduced to support subbies to do their job.
As the saying goes, what a difference a day makes. Sadly, I am referring to that horrific Friday in March in Christchurch when 50 people lost their lives and many others were seriously injured.
It’s so hard to understand how something like this can happen in New Zealand. We are thinking of you, Christchurch, and our thoughts and prayers are with everyone who has been affected in some way by this tragedy.
Finally, a reminder that Contractor Connect relies on your contributions, so please keep the stories coming through to us! You can send them to us at firstname.lastname@example.org
National Maintenance & Upgrade Manager