A quarterly update for our head contractors and their subbies.
Hello from the Editor
Understanding what our customers are looking for in a “world-class maintenance and repairs service” is always a key focus for us. Recently, we have been sharpening this focus by holding forums with tenants to discuss things they believe we do well, and things that will need more attention.
Making a good first impression
Every year, Housing New Zealand tenants have our staff and contractors visit for a range of reasons, and they’ve told us at recent forums it isn’t always clear why the visit is happening and/or who the visitor is.
In our next issue of Close to Home, our tenant newsletter, we will be reminding tenants of the different visits to their properties, what they’re for, and what to expect from our staff or contractors visiting their homes.
InZone Industries’ special gift to Tana
Tana is just like any eight-year-old boy. He loves to do typical things like riding his bike, running in his school cross country, swimming, playing with his three brothers and his friends, and spending time with his family.
Massey making a difference
Programmed Facility Management (PFM) certainly seems to relish a challenge.
In a previous issue of Contractor Connect, we included a story about the great work they did with a particularly challenging tenancy.
Praise for Leigh from Spencer Henshaw
We received some amazing feedback about Leigh from Spencer Henshaw (SH) after he completed painting and roof repairs at a complex north of Auckland. It was such a positive compliment that we decided to include the tenant’s exact words.
Switched On Housing (formerly SOG) supporting Odyssey House
Switched On Housing is doing something different through their support of a social enterprise operating out of the Odyssey House Drug Rehabilitation Programme in Christchurch.
Spotless subbies get stuck in
A couple of months ago, Spotless subbies got stuck in to make a difference to a small community of 26 Housing New Zealand homes in Mangere, South Auckland.
Doing whatever it takes – a subbies story
While one of our South Auckland tenants was overseas, the hot water cylinder burst and flooded her property. It was more than two weeks before access was gained and as a result there was significant damage to all the floors and walls. Black mould had started growing inside some of the cupboards.
Jamie Arthur’s story will be of interest to many of you – it goes something like this.
When BCITO Training Advisor Bill Cubitt was visiting another Dunedin Housing Maintenance Contractor’s (DHMC’s) apprentice, he asked the team foreman about whether Jamie had completed an apprenticeship. While the answer was no, Bill was also told that Jamie’s painting work was always to a very high standard and certainly to a tradesmen’s standard.
New handbook for subbies
Spencer Henshaw (SHL) is launching an information handbook for its subcontractors.
Te Mana management system
Spencer Henshaw has recently enhanced its job management system (Te Mana) to include portal access for Housing New Zealand staff in all four Auckland regions they service. This means Housing New Zealand can see details of work that is in progress but hasn’t yet transferred directly to the HNZ system.
It all helps, according to Prestigious Plumbing and Gas
Subbie Prestigious Plumbing and Gas has been able to take on three apprentices through financial support from Spencer Henshaw.
Two years on – SW Scaffolding’s Sean, Te Tane and Peletina
In our March 2017 Contractor Connect, we published a story about five Manurewa High School students taking their first career steps with Spencer Henshaw subbie SW Scaffolding.
Finishing with a flourish
Below is some of the positive feedback received by our Customer Support Centre about work done recently by our maintenance contractors. Keep up the great work!
And finally, our shout outs
A shout out to subbies that go above and beyond for our tenants, and their commitment to the public and environmental health and safety for staff, contractors and tenants.
Subscribe(external link)(external link) to our Contractor Connect newsletter.