Housing New Zealand has been recognised for the care and support it provides the people it serves.
From drastically reducing call centre wait-times to tackling social issues in our communities, it received accolades and awards at last week’s Australasian Housing Institute (AHI) Excellence in Housing awards.
Inspirational staff, outstanding leaders and successful projects were all celebrated at The Boatshed in Wellington, and joined by Housing Minister Phil Twyford. Ten separate initiatives from Housing New Zealand staff were nominated for awards.
Marion, Julia and the Customer Service Centre, Steve, Shahnaz and our Community Development Team were all recognised in their respective categories for the fantastic work they put in.
Chief Executive Andrew McKenzie said it was great to see the efforts of people working across social housing being recognised.
“This really shows that we are the best in the country at what we do,” he said.
“It is wonderful to see our people being celebrated by the industry for their hard work and quality service.
The Customer Service Centre (CSC) was recognised for its work using voice recording to capture customer consent and privacy waivers, meaning processes that would generally take two-to-three weeks are now resolved within three days.
For Steve, the award highlighted the importance and purpose of the work we do at Housing New Zealand.
“I truly believe in putting the customer at the heart of what we do,” he said.
Recognition for the CSC didn’t stop there, with Change Trainer Shahnaz named Inspirational Team Member. She was not alone in being recognised for inspiring colleagues, with Marion, who has more than 47 years’ experience as a public servant, highly commended for her contribution to her team.
A tenant-led initiative compiled by Community Development Manager Corrina, supported by Area Manager John and Tenancy Manager Camilla, was also awarded.
Members of a Manurewa, South Auckland community are doing something to counteract older Kiwis’ loneliness by providing a safe place to connect, socialise and enhance the wellbeing of their ageing community members.
Our mostly-older tenants have taken ownership of organising events and up to 40 people attend sessions to listen to guest speakers, connect with groups like the Salvation Army and take part in a crochet group that provides items to Auckland hospital.
All of our winners will have their efforts measured up against their Australian counterparts in August when people from New Zealand and each state across the ditch converge for the Australasian Awards, presented during the National Housing Conference. Good luck to everyone!
The Australasian Housing Institute recognises and celebrates social housing achievement from across the entire region. You can find full details of the New Zealand awards on the www.housinginstitute.org website.
- Shahnaz - Inspirational Team Member
- Steve - Outstanding Achievement
- Customer Service Centre improvements – Julia - Leading Innovation
- Marion - Inspirational Team Member
- Manurewa tenants (Entry by Corrina) - Tenant-led Initiative
- Red Hill pilot programme - Leading Community Engagement
- Zoe - Inspirational Team Member
- Keri - Leading Community Engagement
- Mario and Teresa - Leading Community Engagement
- Community Development Team – Corrina - Leading Community Engagement