We’ve shared the results of a recent survey about how satisfied tenants feel about the repairs service we provide.
This leads into our last section for this issue of Contractor Connect.
Below is some of the positive feedback received by our Customer Support Centre about work recently done by our maintenance contractors. Keep up the good work – it is certainly appreciated by our tenants.
Spencer Henshaw Ltd
Job - Installation of an extractor fan in the bathroom and rangehood in the kitchen, Northland.
Tenant feedback - Tenant would like to thank the two gentlemen (trades) who attended. Both were helpful and polite and also cleaned up well after finishing the work, and the tenant phoned to say ‘thank you’.
Job - Locksmith inspected a faulty lock, Northland.
Tenant feedback - Tenant wanted to compliment the locksmith. He was punctual, friendly and respectful and did a professional job.
Job - Toilet waste pipe leaking only when flushed, West and North Auckland.
Tenant feedback - Tenant phoned to advise she was very happy with the service provided by the contractor. They fixed the problem straightaway and went above and beyond; and while they were at the property they also fixed taps in the kitchen that were also not working. Very happy with the service and thankful for the work that was done.
Job - Faulty and loose shelves in kitchen cupboards, South Auckland.
Tenant feedback - Tenant wished to compliment the contractor on their prompt attention and polite attitude. She also said the contractor went the extra mile and would like to thank him for the awesome job he did.
Job - Repairs to floor under the bath and a rotten window seal, South Auckland.
Tenant feedback - Tenant phoned wanting to thank the team that did the work. They did an amazing job and worked really well together. They were also clean and tidy.
Job - Contractor attended to complete work on boundary fencing, South Auckland.
Tenant feedback - Tenant phoned to compliment contractors as they were fantastic. They got the job done straightaway and communicated what work was to be done. The yard was also left in perfect condition and the contractors shut and locked the gate without being asked when they left the property.
Job - Repairs to a wooden gate down a long driveway, South Auckland.
Tenant feedback - Tenant phoned to compliment the contractor. He was courteous and thoughtful and the tenant said they really appreciated the contractor’s polite attitude.
Programmed Facility Management
Job - Request to put panels and shelves in hot water cupboard and adjust seismic restraints on hot water cylinder, East Auckland.
Tenant feedback - Tenant called to say the contractor was a very helpful man and she was really pleased with the work he did. He was also very helpful and the workmanship was great.
Job - Leaking cold water tap, East Auckland.
Tenant feedback - Tenant called to compliment the tradesman who visited to fix the taps in the bathroom. He was polite, nice and very efficient and made her day.
Job - Main water pipe coming into the house leaking and house damp and wet in places, Wellington/Hutt Valley.
Tenant feedback - Compliments to the contractor who repaired the leak. Very impressed with their fast and prompt service. Thank you.
Job - No hot water, Bay of Plenty.
Tenant feedback - Tenant called to say that the two tradesmen who attended did an awesome job and were very knowledgeable and she would recommend their work and professionalism to anyone.
Job - Toilet not flushing, Waikato/King Country.
Tenant feedback - Tenant provided feedback that the contractor did a wonderful job and was prompt and professional.
Job - Replace architraves, door jamb and front door, Manawatū/Taranaki.
Tenant feedback - Tenant wanted to compliment the contractor, who was very professional and friendly and did a great job, including some extra work that also needed doing.
Job - Leaking cold water tap, East Coast/Hawke’s Bay.
Tenant feedback - Tenant was very happy with the work done by the contractor and the service was excellent.
Job - Water damage to ceiling and peeling wallpaper in the living room, Nelson/Marlborough.
Tenant feedback - Tenant called to say the contractor did a great job and she was very happy with the work they did.
Job - Faulty external front sensor light, Canterbury.
Tenant feedback - Contractor had the utmost respect, manners and patience and was very informative, respectful and professional. Went over and beyond. Tenant said she’s had many tradesmen visit but none as amazing as the contractor who did this work.
Dunedin Housing Maintenance
Job - Heat pump not working and leaking water, Otago/Southland.
Tenant feedback - Tenant would like to pass on their thanks for the speedy attendance and great work. Trades very professional and efficient and heat pump has never been this quiet.