Nau mai, haere mai. On 1 October, Housing New Zealand joined HLC and KiwiBuild to form Kāinga Ora – Homes and Communities.

Information on this site is still current. For more information about Kāinga Ora visit the Kāinga Ora website.

Contact Us

Published: 26 March 2019

General enquiries

Our Customer Services Centre provides on-the-spot responses for all enquiries 8am to 6pm, Monday to Friday and 24/7 for urgent calls.

  • Freephone: 0800 801 601 (New Zealand only)
  • Email: or complete our feedback form.
  • Write
    Kāinga Ora - Homes and Communities
    National Office
    PO Box 2628,
    Wellington 6140
  • Fax: 0800 201 202.
  • Overseas callers: +64 4 439 3253 between 8am - 6pmNZT. You will incur an international call charge.

Assistance available 

Language Line

Language Line is a free, phone-based interpreter service that lets you talk to us in a language you feel comfortable using. You can ask for Language Line whenever you call us. There are 42 languages available so you can talk to a fully qualified interpreter over the phone, letting us communicate efficiently and confidentially with you in your preferred language.

View the languages available on the Language Line website.(external link)

New Zealand Relay Service

Our deaf or hearing-impaired customers can use New Zealand Relay (NZ Relay) to contact us. NZ Relay is a telecommunications service for people who are deaf, hearing-impaired, deaf-blind, or speech-impaired. All NZ Relay calls are strictly private, so information is safe and secure.

Visit the New Zealand Relay Service website for more information.(external link)

Home ownership products

Call: 0508 935 266 Monday to Friday, 8am till 5pm. We can help with:

  • KiwiSaver first-home withdrawal
  • First home grant
  • First home loan and
  • Kāinga Whenua.

See the options for applying online for our KiwiSaver products.

Media Enquiries


  • Call: 04 439 3590.
  • Email: Advise us of the deadline you are working to when making your enquiry, we will do our best to facilitate your request.
  • Personal information: If your enquiry relates to a specific individual, you need to include a signed personal information consent form [PDF, 172 KB] from that person when making your enquiry.


  • Email: and our on-call communications advisor will make contact with you as soon as possible.

Official Information Act (OIA) requests

If you want to request an OIA from Housing New Zealand, complete the form and we will aim to get back to you within 20 working days.

Preventing fraud

Call: 0800 TELL HNZ (0800 8355 469) this is a confidential dedicated line for people to raise concerns about suspicious or fraudulent activity. It’s about keeping our customers, staff and neighbours safe.

Our locations

Visit our Housing New Zealand offices anytime between 9am to 4pm, Monday to Friday.

Note:  We sometimes share reception or office space with other agencies, so if you can't see an office listed in your town, give us a call on 0800 801 601 to find the site nearest to you.




Level 2
626 Great South Road
PO Box 14594
Central Auckland 1051

Greys Avenue

12/139 Greys Avenue
Grey Lynn
PO Box 41336 St Lukes
Central Auckland 1010


Ground floor
6 Alderman Drive
PO Box 93110
West Auckland 0612


4 Waddon Place
Mangere East
PO Box 43004
South Auckland 2022


Level 4
AMI Building
15 Osterley Way
South Auckland 2104

Mount Roskill

989 Dominion Road
Mt Roskill
PO Box 27293
Central Auckland 1041


626 New North Road
PO Box 41336
Central Auckland 1021

New Lynn

26 Delta Avenue
New Lynn
PO Box 15660
West Auckland 0600


14 Ormiston Road
PO Box 61023
South Auckland 2019


Ground Floor
Aon Building
4 Fred Thomas Drive
Private bag 93506
Takapuna 0622


1st floor
Shop 42/185-201
17B-30 Walters Road
Takanini Village
PO Box 202076 Southgate
Takanini 2112


Rathbone Business Park
Level 1
49-43 James Street
PO Box 1743
Whangarei 0110


Central North Island



74 Grey Street
Private bag 7007
Gisborne 4010


850 Victoria Street
Hamilton Central
PO Box 960
Hamilton 3204

New Plymouth

Dawson House 
160 Devon Street West
PO Box 546
New Plymouth 4312

Whakatane - visit by appointment only

13 Louvain Street
PO Box 363
Whakatane 3120


Lower North Island


Hutt Valley

12 Margaret Street
Hutt Central
PO Box 30246
Lower Hutt 5010


254 Broadway Avenue
PO Box 248
Palmerston North 4414


Level 2
Dunvegan House
215 Hastings Street
Napier South
PO Box 956
Napier 4110


Level 9
14 Hartham Place North
Porirua City centre
Private bag 50905
Porirua 5022


Shop 27 Baycourt
Bay Road
PO Box 14655
Wellington 6022


South Island



Gutherie House
426 Moray Place
PO Box 830
Dunedin 9054


Level 1 (2nd Floor)
105 Trafalgar Street
PO Box 342
Nelson 7010


6 Restell Street
PO Box 5116
Christchurch 8053


Can't find what you are looking for?

If you think we have an office in your area but can't find it on this list, it may be because we share an office with other agencies and have different operating hours to our Housing New Zealand offices. If you can't see an office listed in your town, give us a call on 0800 801 601 to find the site nearest to you.

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