Contact Us

Published: 29 November 2017

General enquiries

Our Customer Services Centre provides on-the-spot responses for all enquiries 8am to 6pm, Monday to Friday and 24/7 for urgent calls.

  • Freephone: 0800 801 601 (New Zealand only)
  • Email: or complete our feedback form.
  • Write
    Housing New Zealand 
    National Office
    PO Box 2628,
    Wellington 6140
  • Fax: 0800 201 202.
  • Overseas callers: +64 4 439 3253 between 8am - 6pmNZT. You will incur an international call charge.

Assistance available 

Language Line

Language Line is a free, phone-based interpreter service that lets you talk to us in a language you feel comfortable using. You can ask for Language Line whenever you call us. There are 42 languages available so you can talk to a fully qualified interpreter over the phone, letting us communicate efficiently and confidentially with you in your preferred language.

View the languages available on the Language Line website. (external link)

New Zealand Relay Service

Our deaf or hearing-impaired customers can use New Zealand Relay (NZ Relay) to contact us. NZ Relay is a telecommunications service for people who are deaf, hearing-impaired, deaf-blind, or speech-impaired. All NZ Relay calls are strictly private, so information is safe and secure.

Visit the New Zealand Relay Service website for more information. (external link)

Home ownership products

Call: 0508 935 266 Monday to Friday, 8am till 5pm. We can help with:

  • KiwiSaver HomeStart
  • Welcome home loan
  • Firsthome and
  • Kāinga Whenua.

Media Enquiries


  • Call: 04 439 3590.
  • Email: Advise us of the deadline you are working to when making your enquiry, we will do our best to facilitate your request.
  • Personal information: If your enquiry relates to a specific individual, you need to include a signed personal information consent form [PDF, 172 KB] from that person when making your enquiry.


  • Email: and our on-call communications advisor will make contact with you as soon as possible.

Preventing fraud

Call: 0800 TELL HNZ (0800 8355 469) this is a confidential dedicated line for people to raise concerns about suspicious or fraudulent activity. It’s about keeping our customers, staff and neighbours safe.

Our locations

Visit our Housing New Zealand offices anytime between 9am to 4pm, Monday to Friday.

Note:  We sometimes share reception or office space with other agencies, so if you can't see an office listed in your town, give us a call on 0800 801 601 to find the site nearest to you.




Level 2
626 Great South Road
Central Auckland 1051

Greys Avenue

12/139 Greys Avenue
Grey Lynn
Central Auckland 1010


Ground floor
6 Alderman Drive
West Auckland 0612


4 Waddon Place
Mangere East
South Auckland 2022


Level 4
AMI Building
15 Osterley Way
South Auckland 2104

Mount Roskill

989 Dominion Road
Mt Roskill
Central Auckland 1041


626 New North Road
Central Auckland 1021

New Lynn

26 Delta Avenue
New Lynn
West Auckland 0600


14 Ormiston Road
South Auckland 2019


Ground Floor
Aon Building
4 Fred Thomas Drive
Takapuna 0622


1st floor
Shop 42/185-201
17B-30 Walters Road
Takanini Village
Takanini 2112


Rathbone Business Park
Level 1
49-43 James Street
Whangarei 0110


Central North Island



74 Grey Street
Gisborne 4010


850 Victoria Street
Hamilton Central
Hamilton 3204

New Plymouth

315 Devon Street East
New Plymouth 4312

Whakatane - visit by appointment only

58 Commerce Street
Whakatane 3120


Lower North Island


Hutt Valley

12 Margaret Street
Hutt Central
Lower Hutt 5010


254 Broadway Avenue
Palmerston North 4414


Level 2
Dunvegan House
215 Hastings Street
Napier South
Napier 4110


Level 9
14 Hartham Place North
Porirua City centre
Porirua 5022


Shop 27 Baycourt
Bay Road
Wellington 6022


South Island



This office is closed March 5-28
To arrange appointments call 0800 801 601

Gutherie House
426 Moray Place
Dunedin 8053


Level 1 (2nd Floor)
105 Trafalgar Street
Nelson 7010


6 Restell Street
Christchurch 8053


Can't find what you are looking for?

If you think we have an office in your area but can't find it on this list, it may be because we share an office with other agencies and have different operating hours to our Housing New Zealand offices. If you can't see an office listed in your town, give us a call on 0800 801 601 to find the site nearest to you.

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