What we do - Our vision

Published: 19 November 2018

Housing New Zealand Corporation is a Crown agent that provides housing services for people in need.

Our Vision

Building lives and communities by housing New Zealanders.
He pukenga wai, he nōhanga tāngata; he nōhanga tāngata, he putanga kōrero.

What we do

We focus on the efficient and effective management of state houses and the tenancies of those living in them, in order to meet demand from the Ministry of Social Development’s social housing register.

We own or manage around 63,000 properties nationwide. More than 184,000 people live in our houses or flats. It isn’t just about getting a roof over people’s heads - we also work closely with others to ensure our tenants have access to good support services.

In addition to being a social housing provider, we also offer several affordable housing products – such as the KiwiSaver HomeStart grant, Welcome Home Loan, Tenant Home Ownership and FirstHome scheme – that make it easier for people to buy their own homes.

Our Customer Support Centre provides on-the-spot responses for all enquiries. They provide a range of services and can answer most questions including:

  • getting a state house or flat repaired
  • checking a tenant’s account
  • lodging complaints and providing feedback
  • answering questions about damage and rental debts and credits
  • getting in touch with organisations which can help a tenant with other issues.

The rest of our frontline staff operate from a combination of local Housing New Zealand offices and shared space offices located in facilities provided by other organisations, such as Work and Income(external link).

Specialist teams deal with issues such as debt and Tenancy Tribunal matters.

Our partners

We work alongside a wide variety of community, government and private sector organisations that provide social housing and other services to tenants. These include:

As the biggest residential property owner in New Zealand, our relationships extend across the public and private sectors, and our operations provide employment and commercial opportunities to many people and businesses.

 

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