Output Class 2: State House Tenancies

About us

Statement of Responsibility
Statement of Forecast Service Performance
- Output Class 1: Advisory Services
- Output Class 2: State House Tenancies
- Output Class 3: Policy Advice
- Output Class 4: Financial Assistance - Housing
- Output Class 5: Property Management Agency Services
Statement of Forecast Financial Performance
Forecast financial statements

About us

Output Class 2: State House Tenancies

Description
The scope of this Output Class is limited to the allocation and management of tenancies with individuals/households and community groups. The service includes any actions integrally linked with tenancy management, such as matching applicants with available houses, administering the Income-Related Rent Subsidy, undertaking urgent repairs and maintenance in response to tenants' requests, debt management and legal actions, and specialised support for tenants with multiple or complex needs. The Output Class relates only to properties owned by the Corporation or where the Corporation holds a lease for privately-owned properties.
Performance Information
Measure	Standard - 2009/10	Standard - 2008/09
2.0 State House Tenancies
Customer satisfaction - customers satisfied with our service	At least 70 percent	At least 70 percent
2.1 Tenancy Allocation
Accuracy (individuals/households) - confirmed assessment decisions meet the criteria	At least 95 percent	At least 95 percent
Timeliness - time to house at-risk (priority A) applicants once the priority assessment is confirmed	Within 25 days (average)	New measure
Utilisation - properties allocated best match bedrooms available housing stock available for letting	At least 80 percent 1 percent or less	New measure New measure
2.2 Tenancy Management
Accuracy - correct Income-Related Rent assessments (for tenants with verified income) rent relief for community groups meets criteria	At least 95 percent At least 95 percent	At least 95 percent New measure
Debt management (Corporation) - rental debt as a percentage of monthly rental income	Less than 8 percent	Less than 8 percent
Debt management (Crown) - percentage of Income-Related Rent debt under recovery action	At least 70 percent	New measure
Planned volume - Healthy Housing joint assessments undertaken households assisted under the Healthy Housing Programme general Jobs and Growth fiscal stimulus package	1,900 - 2,100 1,250 - 1,350 650 - 750	New measure 800 New measure
Planned volume - community group tenancies assisted with rent relief	700-750	700-750
2.3 Specialised Tenant Support
Volume - tenants with identified specialised support needs have written management plans in place	At least 95 percent	New measure

Contextual Information

Estimated demand

2.1 Tenancy Allocation

new tenancies (excluding transfers): 7,000 - 8,000
transfers: 1,500 - 2,500

2.2 Tenancy Management
Financial limits for rental subsidies:

Income-Related Rent for households - $540.3 million
Community Housing Rent Relief Programme - $4.5 million

Programmes

2.1 Tenancy Allocation

2.2 Tenancy Management
Community Housing Rent Relief
Community Renewal
Healthy Housing
Income-Related Rents Policy

2.3 Specialised Tenant Support