Contact Us

Published: 9 June 2017

All calls are free of charge, even if you call from a mobile phone. Our Customer Services Centre provides on-the-spot responses for all enquiries 8am to 8pm Monday to Friday and 24/7 for urgent calls.

 

Call our freephone number - 0800 801 601.

 

Send an email
You can email us to provide feedback, lodge a complaint or request information under the Official Information Act.

Write to us
Our National Office address is: 

Housing New Zealand 
National Office
PO Box 2628,
Wellington 6140

Fax us on 0800 201 202

Overseas callers
You can contact the Customer Support Centre directly on 0064 4 439 3253. You will incur an international call charge.

 

Talk to us through Language Line

Language Line is a free, phone-based interpreter service that lets you talk to us in a language you feel comfortable using. There are 42 languages available. These languages are listed on the Language Line website. (external link)

You can ask for Language Line whenever you call us. You will talk to a fully qualified interpreter over the phone, letting us communicate efficiently and confidentially with you in your preferred language.

 

Contact us via the New Zealand Relay Service

Our deaf or hearing-impaired customers can use New Zealand Relay (NZ Relay) to contact us. NZ Relay is a telecommunications service for people who are deaf, hearing-impaired, deaf-blind, or speech-impaired. All NZ Relay calls are strictly private, so information is safe and secure.

Visit the New Zealand Relay Service website for more information. (external link)

 

Home ownership products

Call us between 8am and 5pm, Monday to Friday on 0508 935 266.

 

Preventing fraud

Our confidential 0800 TELL HNZ (0800 8355 469) number is a dedicated line for people to pass on concerns about suspicious or fraudulent activity. It’s about keeping our customers, staff and neighbours safe.

 

Media Enquiries

Weekdays please contact us on 04 439 3590 and one of our communications staff will respond to your enquiry. You can also email us on media@hnzc.co.nz. Please advise us of the deadline you are working to when making your enquiry and we will do our best to facilitate your request. If your enquiry is in relation to a specific tenant, please include a signed privacy waiver [PDF, 270 KB] from the tenant when making your enquiry.

On weekends please email us on media@hnzc.co.nz and our on-call communications advisor will make contact with you as soon as possible.

 

Our locations

Visit our Housing New Zealand offices anytime between 9am to 4pm, Monday to Friday.

Note:  We sometimes share reception or office space with other agencies, so if you can't see an office listed in your town, give us a call on 0800 801 601 to find the site nearest to you.

Auckland/Northland

   

Ellerslie

Level 2
626 Great South Road
Ellerslie
Central Auckland 1051

Greys Avenue

12/139 Greys Avenue
Grey Lynn
Central Auckland 1010

Henderson

Ground floor
6 Alderman Drive
Henderson
West Auckland 0612

Mangere

4 Waddon Place
Mangere East
South Auckland 2022


Manukau

Level 4
AMI Building
15 Osterley Way
Manukau
South Auckland 2104

Mount Roskill

989 Dominion Road
Mt Roskill
Central Auckland 1041


Morningside

626 New North Road
Morningside
Central Auckland 1021

New Lynn

26 Delta Avenue
New Lynn
West Auckland 0600

Otara

14 Ormiston Road
Otara
South Auckland 2019

Takapuna

Ground Floor
Aon Building
4 Fred Thomas Drive
Takapuna 0622

Takanini

1st floor
Shop 42/185-201
17B-30 Walters Road
Takanini Village
Takanini 2112

Whangarei

Rathbone Business Park
Level 1
49-43 James Street
Whangarei 0110

 

Central North Island

   

Gisborne

74 Grey Street
Gisborne 4010

Hamilton

850 Victoria Street
Hamilton Central
Hamilton 3204

New Plymouth

315 Devon Street East
New Plymouth 4312

Tauranga

360 Cameron Road
Tauranga 3110

Whakatane

58 Commerce Street
Whakatane 3120
 

 

Lower North Island

   

Hutt Valley

12 Margaret Street
Hutt Central
Lower Hutt 5010


Manawatu

254 Broadway Avenue
Palmerston North 4414



Napier

Level 2
Dunvegan House
215 Hastings Street
Napier South
Napier 4110

Porirua

Level 9
14 Hartham Place North
Porirua City centre
Porirua 5022

Wellington

Shop 27 Baycourt
Bay Road
Kilbirnie
Wellington 6022
 

 

South Island

   

Dunedin

Gutherie House
426 Moray Place
Dunedin 8053

Nelson

Level 1 (2nd Floor)
105 Trafalgar Street
Nelson 7010

Papanui

6 Restell Street
Papanui
Christchurch 8053

 

Can't find what you are looking for?

If you think we have an office in your area but can't find it on this list, it may be because we share an office with other agencies and have different operating hours to our Housing New Zealand offices. If you can't see an office listed in your town, give us a call on 0800 801 601 to find the site nearest to you.

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