Contact us

Call us

Call our 24-hour freephone number - 0800 801 601.

All calls are free of charge, even if you call from a mobile phone.

Our Customer Services Centre provides on-the-spot responses for all enquiries - 24 hours a day, seven days a week and pre-assessment for state housing applicants.

Talk to us through Language Line

Language Line is a free, phone-based interpreter service that lets you to talk to us in a language you feel comfortable using. There are 42 languages available.  These languages are listed on the Language Line website.

You can ask for Language Line whenever you call us. You will talk to a fully qualified interpreter over the phone, letting us communicate efficiently and confidentially with you in your preferred language.

Contact us via the New Zealand Relay Service

Our deaf or hearing-impaired customers can use New Zealand Relay (NZ Relay) to contact us. NZ Relay is a telecommunications service for people who are deaf, hearing-impaired, deaf-blind, or speech-impaired. All NZ Relay calls are strictly private, so information is safe and secure.

Visit the New Zealand Relay Service website for more information.

Email us

Send an email to enquiries1@hnzc.co.nz

Fax us

You can fax us on 0800 201 202.

Write to us

Our National Office address is:
Housing New Zealand National Office
PO Box 2628, Wellington, 6140

News media

See our news section under "About us".