Contact Us

Published: 14 May 2016

All calls are free of charge, even if you call from a mobile phone. Our Customer Services Centre provides on-the-spot responses for all enquiries 8am to 8pm Monday to Friday and 24/7 for urgent calls.


Call our freephone number - 0800 801 601.


Send an email
You can also email us to provide feedback, lodge a complaint or request information under the Official Information Act.

Write to us
Our National Office address is: 

Housing New Zealand 
National Office
PO Box 2628,
Wellington 6140

Fax us on 0800 201 202


Talk to us through Language Line

Language Line is a free, phone-based interpreter service that lets you talk to us in a language you feel comfortable using. There are 42 languages available. These languages are listed on the Language Line website. (external link)

You can ask for Language Line whenever you call us. You will talk to a fully qualified interpreter over the phone, letting us communicate efficiently and confidentially with you in your preferred language.


Contact us via the New Zealand Relay Service

Our deaf or hearing-impaired customers can use New Zealand Relay (NZ Relay) to contact us. NZ Relay is a telecommunications service for people who are deaf, hearing-impaired, deaf-blind, or speech-impaired. All NZ Relay calls are strictly private, so information is safe and secure.

Visit the New Zealand Relay Service website for more information. (external link)


Home ownership products

Call us between 8am and 5pm, Monday to Friday on 0508 935 266.


Preventing fraud

Our confidential 0800 TELL HNZ (0800 8355 469) number is a dedicated line for people to pass on concerns about suspicious or fraudulent activity. It’s about keeping our customers, staff and neighbours safe.


Media Enquiries

Weekdays please contact us on 04 439 3590 and one of our communications staff will respond to your enquiry. You can also email us on Please advise us of the deadline you are working to when making your enquiry and we will do our best to facilitate your request. If your enquiry is in relation to a specific tenant, please include a signed privacy waiver [PDF, 270 KB] from the tenant when making your enquiry.

On weekends please email us on and our on-call communications advisor will make contact with you as soon as possible.


Our locations

Visit our Housing New Zealand offices anytime between 9am to 4pm, Monday to Friday.

Please note:  We sometimes share reception or office space with other agencies, so if you can't see an office listed in your town, give us a call on 0800 801 601 to find the site nearest to you.



Greys Avenue

12/139 Greys Avenue
Grey Lynn Central
Auckland 1010

Henderson office

Ground floor
6 Alderman Drive
West Auckland

Mangere office

4 Waddon Place
Mangere East
South Auckland

Takanini office

1st Floor Takanini
Shop 42/185-201
17B-30 Walters road
Takanini Village
Takanini 1051

Morningside office

626 New North Road
Central Auckland

Mount Roskill office

989 Dominion Road
Mt Roskill
Central Auckland

New Lynn office

26 Delta Avenue
New Lynn
West Auckland

Otara office

14 Ormiston Road
South Auckland

Ellerslie office

Level 2,
626 Great South Road
Ellerslie Central

Takapuna office

Ground Floor Aon
4 Fred Thomas Drive

Whangarei office

Temporarily closed to the public from Monday, 12 September.
Temporary new office location is:  Ground floor, Manaia House, 41 Rathbone Street, Whangarei. This office is open Monday to Friday to all customers from 10am to 2pm.

Rathbone Business Park
Level 1
49-43 James Street


Central North Island

Gisborne office

74 Grey Street

Hamilton office

850 Victoria Street

New Plymouth office

315 Devon Street East
New Plymouth

Tauranga office

97 Grey Street

Whakatane office

58 Commerce Street


Lower North Island

Napier office

Level 2, Dunvegan
215 Hastings Street
Napier South
Napier 4110

Manawatu office

254 Broadway Avenue
Palmerston North

Hutt Valley office

12 Margaret Street
Lower Hutt

Porirua office

Level 9
14 Hartham Place

Wellington office

Shop 27 Baycourt
Bay Road



South Island

Nelson office

Level 1 (2nd floor)
105 Trafalgar St.

Papanui office

6 Restell Street

Dunedin office

Guthrie House
426 Moray Place

Can't find what you are looking for?

If you think we have an office in your area but can't find it on this list, it may be because we share an office with other agencies and have different operating hours to our Housing New Zealand offices. If you can't see an office listed in your town, give us a call on 0800 801 601 to find the site nearest to you.

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