Factsheets
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Being a Good Neighbour
Being a good neighbour is an important part of living in your community. We encourage all our tenants to act as good neighbours.
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Controlling mould in your home
Mould is a type of fungi, which can be found indoors and outside. Small amounts of mould (also called mildew) is common in many New Zealand homes, and generally not a problem. But if there is a lot of mould in your home, it could affect your health.
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Guaranteed Rent through Home Leasing
Housing New Zealand Corporation leases privately-owned homes in areas where demand for affordable rental housing is high.
Our lease programme provides an opportunity for property owners who:
- want to rent their property, but don’t want to be involved in its management
- want rent 52 weeks of the year regardless of vacancies.
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Help With Home Ownership
Housing New Zealand Corporation helps those on low to modest incomes to become home owners. If you’re on a low to modest income, and want to buy your first home, we may be able to help.
For many people, the biggest obstacle to owning their own home is saving the deposit. We support Welcome Home Loans, designed for people who can afford mortgage repayments but have little or no deposit.
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Housing for Community Groups
Community Group Housing is a Housing New Zealand Corporation service to help community groups find the right home in which to provide their services. Under Community Group Housing, we offer rental housing to government-funded groups or organisations that provide residential community services
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Housing Inspections
At Housing New Zealand Corporation, we inspect all homes we manage twice a year. We also do inspections before you move in, six weeks after you’ve moved in and before you leave.
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Housing New Zealand's Waiting List
Housing New Zealand Corporation’s rental homes are allocated to people on the basis of need, rather than how long you’ve been waiting.
There is a waiting list for our homes. Priority is given to people who can’t get and stay in housing they can afford, and housing that is safe and is big enough for them.
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How are we doing? Customer Feedback
Your feedback helps us do our jobs better. If you are not happy with our service or you feel we have not done what we said we would do, please tell us so we can set things right.
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Income-Related Rent
Housing New Zealand Corporation charges income-related rent to tenants on low incomes. So if your income is below a set amount, your rent will be no more than 25 percent of your income. If your income is above the set amount, the most you would pay for your home is the market rent.
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Keeping Power Costs Down
A big power bill is unpleasant at any time of the year, but it can be especially tough in winter.
Here are some easy ways to cut down on power, helping you save cash and the environment.
Remember to take a sensible approach to power saving, and don’t let yourself get so cold in winter that your health is affected.
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Living in a Community Group Home
There are some things you need to know about using a Housing New Zealand Corporation property as a community group home. Most of these things are about ensuring the residents are safe and that the home is fit for their needs.
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Looking After Your Home
When you move into your home, Housing New Zealand Corporation will make sure it is clean and tidy. We’ll check that windows are secure, locks are working, the garden is tidy, lawns mowed, and that there are no pests like mice or cockroaches.
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Maintenance and Repairs
At Housing New Zealand Corporation, we aim to maintain our properties to a good standard. We regularly check to see what maintenance is needed, and that repairs through normal wear and tear are done as soon as possible.
As part of your tenancy agreement we have certain obligations regarding maintenance and repairs, and so do you.
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Moving house
There are many reasons you may want to move to another home. If you want to move, talk with us - call 0800 801 601 anytime. We’ll talk with you about your situation, your housing needs and what housing options you may have.
Your options might include moving to another Housing New Zealand home or a private rental property. We may be able to help you stay where you are or even buy your own home.
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Modified Housing - The Suitable Homes Service
Suitable Homes is an advisory service that Housing New Zealand Corporation provides for people with physical disabilities, so they can continue to live independently in a home modified to suit their needs.
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Need Help Finding a Home?
Housing New Zealand Corporation supplies houses to New Zealanders who have the highest need for state housing, for the time of their need.
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Other Ways We Can Help
Housing New Zealand Corporation can help in many ways. Our case managers provide extra help for people who have difficulty finding and keeping a home. Case managers consider private and council-owned homes as well as Housing New Zealand homes when helping people find a home to rent or own.
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Pets
Housing New Zealand Corporation tenants can keep pets providing you have checked with us and we have given our approval.
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Your Payments
As a Housing New Zealand Corporation tenant, you must pay your rent on time. You are also responsible for paying the bond and your telephone, power and gas bills.
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Your Tenancy Agreement
A tenancy agreement is a legal document that outlines the responsibilities of the landlord and the tenant. It also records the number of people who can live at the house.
