This factsheet tells you about significant changes to Welcome Home Loans that took effect on 1 October this year. The key changes are explained below.
Changes to Welcome Home Loan - Factsheet
Changes to KiwiSaver from 1 October 2013 Factsheet
This factsheet tells you about significant changes to the KiwiSaver deposit subsidy that took effect on 1 October this year. The key changes are outlined below.
Being a Good Neighbour
Being a good neighbour is an important part of living in your community. We encourage all our tenants to act as good neighbours.
Controlling mould in your house
Mould is a type of fungus that grows in damp areas inside and outside the home. It usually appears as green, grey, brown, black, white or red growth or stains on walls, ceilings and other surfaces. It appears in speckled patches or streaks that become larger as it grows. Another name for mould is mildew.
Help With Home Ownership
If you dream of owning your own home, then we may be able to help with information or assistance to make affording your first home easier. Talk to us to find out more about any of the following products and services.
Housing for Community Groups
Community Group Housing is a Housing New Zealand service to help community groups find the right house in which to provide their services.
Under Community Group Housing, we offer rental housing to government-funded groups or organisations that provide residential community services and who hold a current Government funded service delivery contract, and or have an approved accreditation to deliver a government funded service.
At Housing New Zealand, we inspect all houses we manage twice a year. We also do inspections before you move in, six weeks after you’ve moved in and before you leave.
Housing New Zealand's Waiting List
Housing New Zealand’s rental houses are allocated to people on the basis of need, rather than how long you’ve been on the waiting list.
Priority is given to people who can’t get into and stay in housing they can afford, and housing that is safe and big enough for them.
Stakeholders - How customers access our services
Our expanded Customer Services Centre provides information and support for our customers nationwide from facilities in Porirua (Wellington) and Manukau
How are we doing? Customer Feedback
Your feedback helps us do our jobs better. If you are not happy with our service or you feel we have not done what we said we would do, please tell us so we can set things right.
Housing New Zealand charges income-related rent to tenants on low incomes. If your income is below a set amount, your rent will be no more than 25 percent of your income. If your income is above the set amount, the most you would pay for your home is the market rent.
Keeping Power Costs Down
Keeping the power bill under control is always a challenge, but it is especially difficult in winter.
Here are some easy ways to cut down on power, helping you save cash and the environment.
Remember to take a sensible approach to power saving, and don’t let yourself get so cold in winter that your health is affected.
Living in a Community Group Home
There are some things you need to know about using a Housing New Zealand property as a community group house. Most of these things are about ensuring the residents are safe and that the house is fit for their needs.
Looking After Your House
When you move into your house, Housing New Zealand will make sure it is clean and tidy. We’ll check that windows are secure, locks are working, the garden is tidy, lawns mowed, and that there are no pests like mice or cockroaches.
Maintenance and Repairs
At Housing New Zealand Corporation, we aim to maintain our properties to a good standard. We regularly check to see what maintenance is needed, and that repairs through normal wear and tear are done as soon as possible.
There are many reasons you may want to move to another home. If you want to move, talk with us - call 0800 801 601 anytime. We’ll talk with you about your situation, your housing needs and what housing options you may have.
Your options might include moving to another Housing New Zealand home or a private rental property. We may be able to help you stay where you are or even buy your own home.
Need Help Finding a House?
Housing New Zealand supplies houses to New Zealanders who have the highest need for state housing, for the time of their need.
As a responsible landlord, Housing New Zealand has an Encouraging Good Neighbour Behaviour policy. This includes the ability to suspend people who behave in antisocial ways and disrupt communities.
Housing New Zealand Corporation tenants are required to pay their rent on time. As a tenant you are also responsible for paying the bond and your telephone, power and gas bills.
Social allocation system Criteria
The Social Allocation System (SAS) is the system Housing New Zealand uses to assess housing need, eligibility and ongoing need for state housing.
A guide to driveway safety for property owners
Our priority is to carry out work at properties with young children where there are no fences, fences that are in poor condition, or properties where vehicles can enter children’s play areas. After that we will start making driveways safer at all our properties around New Zealand.
Social housing changes
The Government is reforming social housing services. From 14 April 2014, the Ministry of Social Development will handle applications and assessment for social housing. Currently this is done by Housing New Zealand.