About Us

Published: 12 May 2016

Housing New Zealand Corporation is a Crown agent that provides housing services for people in need.

 

Mission

We provide high quality, subsidised rental homes to people in the greatest need for the duration of their need.

What we do

We focus on the efficient and effective management of state houses and the tenancies of those living in them.

We own or manage more than 64,000 properties nationwide, including about 1,500 houses for community groups providing residential services. More than 185,000 people live in our houses or flats.  It isn’t just about getting a roof over people’s heads - we also work closely with others to ensure our tenants have access to good support services.

In addition to being a social housing provider, we also offer several affordable housing products – such as the KiwiSaver HomeStart grant, Welcome Home Loans and the First Home Ownership Programme  – that make it easier for people to buy their own homes.

Our Customer Services Centre (freephone 0800 801 601) provides national coverage 8am to 8pm Monday to Friday for all enquiries and 24/7 for urgent calls. Our trained housing advisors provide a range of services and can answer most questions on the spot.

Our Customer Services Centre can help with:

  • getting a state house or flat repaired
  • checking a tenant’s account
  • lodging complaints and providing feedback
  • answering questions about damage and rental debts and credits
  • getting in touch with organisations which can help a tenant with other issues

Our housing advisors have access to extensive information databases.

The rest of our frontline staff operate from a combination of local Housing New Zealand offices and shared space offices located in facilities provided by other organisations, such as Work and Income.

Specialist teams deal with issues such as debt and Tenancy Tribunal matters.

Our partners

We work alongside a wide variety of community, government and private sector organisations that provide social housing and other services to tenants. These include:

  • the Ministry of Social Development (MSD), which assesses housing need, administers income-related rents for social housing tenants, delivers other social services, and provides accommodation support to people in need living in the private sector.
  • The Ministry of Business, Innovation and Employment (MBIE), which has responsibility for building and housing policy in New Zealand and provides funding to stimulate the growth of other social housing providers.
  • the Ministry of Health and district health boards which provide health services to our tenants.
  • the police and local councils to promote safer communities in areas where we have a large presence, and to develop communities that we support

As the biggest residential property owner in New Zealand, our relationships extend across the public and private sectors, and our operations provide employment and commercial opportunities to many people and businesses.

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