Housing New Zealand Corporation is a Crown agent that provides housing services for people in need.
Mission
We provide access to decent housing solutions for New Zealanders with priority needs.
Purpose
Housing New Zealand works in a community of government, charitable and private sector organisations providing social housing and housing support throughout New Zealand.
We have a specific role and focus within this community — providing good quality, subsidised rental homes to people in the greatest need of housing, for the duration of their need. Our customers are people who have no other housing options.
Rental housing is what we do. We focus on the efficient and effective management of state houses and the tenancies of those living in them.
We own or manage more than 69,000 properties nationwide, including about 1,500 homes for community groups providing residential services. More than 200,000 people live in our homes.
We work closely with others to ensure our tenants have access to the right support services, and future housing options, if and when, they are in a position to move to housing independence.
We also provide products and services to improve access to home ownership for New Zealanders.
How we provide our services
We operate from 39 local offices and 39 Heartland Service Centres around the country, as well as 9 Community Link centres, 11 Outreach Service Centres and 6 Community Renewal offices. We have regional offices in Christchurch and Auckland and a national office in Wellington.
We provide a free phone line to our Customer Services Centre, on 0800 801 601.
The service is open 24 hours a day, 7 days a week. You can call from a mobile phone. People with hearing impairments can fax free to 0800 201 202.
Who we work with
We work alongside a wide variety of community and private sector organisations who also provide social housing. We work with the Social Housing Unit in the Department of Building and Housing, which provides funding to stimulate the growth of other social housing providers.
We work with the Ministry of Social Development, which provides accommodation support to people in need living in the private sector, and social services to our tenants. We work with the Ministry of Health and District Health Boards which provide health services to our tenants.
We also work closely with the Police and local councils to promote safer communities in areas where we have lots of homes, and to develop communities as we redevelop our housing.
As the biggest residential property owner in New Zealand, our relationships extend across the public and private sectors, and our operations provide employment and commercial opportunities to many people and businesses.
